Have questions?

Find answers and solutions to common IT issues. If you can't find an answer, please contact us and we will be happy to help.
Please call our office at (503) 850-9614 or email us with your question.

Top ten most popular FAQs

Is free Anti-Virus software any good?

First, you never want to go without security protection on your computer.  However, free anti-virus software has very low detection rates.  Give us a call and we will be happy to help you get the latest security software.

What exactly are Managed IT Services?

Simply put, ClarionIT Managed IT Services means we take care of all your information technology needs and infrastructure.  We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs.  ClarionIT also acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as online backup is the process where your onsite server and PC systems are transferred to an offsite server every night.  The server is located in a secure data center in the US.  Cloud Backup replaces the need for someone to take a backup home each night.  It is more secure, reliable, and easier to manage and monitor.

What kind of response times can I expect?

Simply put, the best.  We work with each client to establish specific expectations for support and outage response times.

Do you require a contract term for managed services?

Unlike other IT services companies, we don’t believe in locking our clients into long term agreements because we know once a new client experiences our responsive service delivery and fair pricing platform, there’s no benefit to finding a different provider.  We invite you to experience IT managed services, support, and consulting the ClarionIT way and see your business become more productive and profitable.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue.  Next, attempt to recreate the issue.  Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NanoSoft makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. ClarionIT serves as your “one stop shop” for all your managed IT services needs.

What types of systems do you support?

We pride ourselves on being “vendor agnostic”: whether you use Google Apps or Office 365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure?  We can help.

Couldn’t find your answer?  Give us a call.